Puppy Deposit & Refund Policy

1. What a reservation deposit does

A deposit shows serious intent and allows Sage Puppies to reserve a specific puppy, litter position, or reservation opportunity for an approved family. Once a deposit is accepted and confirmed, we may update availability, pause conversations with other families, coordinate timing, and begin reservation next steps.

A puppy is not considered reserved by inquiry, text message, email, application submission, or verbal conversation alone. A reservation is confirmed only when Sage Puppies accepts the deposit and provides written confirmation.

2. What you should receive after placing a deposit

After your deposit is accepted, you should receive a dated receipt, invoice, or written reservation confirmation. Depending on the timing and type of reservation, that confirmation may include:

• The puppy, litter, breed, or reservation position being held for you.
• The deposit amount paid.
• The total puppy price, if already determined.
• Whether the deposit is refundable, transferable, or non-refundable.
• The reservation or decision timeline, if applicable.
• Any known delivery, pickup, transportation, or additional costs.
• The remaining balance due date and payment instructions.

3. Are deposits refundable?

Deposits are generally non-refundable once Sage Puppies accepts the deposit and confirms the puppy, litter position, or reservation opportunity. This is because the reservation may cause us to turn away other qualified families, remove a puppy from availability, or adjust placement planning.

A deposit may be refundable only in one of the following situations:

• Sage Puppies cannot offer the puppy or reservation described in the written confirmation, and you do not accept an available transfer or alternative option.
• A duplicate payment or payment processing error occurred.
• Your written reservation agreement specifically states that the deposit is refundable under the circumstances.
• A refund is required by applicable law.

If a refund is approved, Sage Puppies will generally refund to the original payment method when available. Card, bank, and third-party processor timelines may vary.

4. Deposit transfers

Transfer requests are reviewed case by case and are not guaranteed. If you need to change timing, puppy preference, breed preference, or litter placement, please contact Sage Puppies in writing as early as possible.

A deposit transfer is valid only when Sage Puppies confirms the transfer in writing. A transfer may depend on availability, timing, puppy fit, litter plans, and whether another approved family has already reserved the requested puppy or position.

Sage Puppies currently focuses on Havanese, Havapoo, and Cavapoo puppies. Deposits may not be transferred to a breed, pairing, or program option that Sage Puppies does not currently offer.

5. Remaining balance

Unless your written agreement says otherwise, the deposit is applied toward the total puppy price. The remaining balance is due according to the date and payment method listed in your invoice, reservation confirmation, or puppy agreement.

A puppy may not leave Sage Puppies’ care for pickup or delivery until the required paperwork is complete and the balance has been paid according to the agreed terms.

6. Delivery, pickup, and travel costs

Many Sage Puppies families live outside Utah and choose delivery, while local families may arrange pickup by appointment in the South Jordan, Utah area. Delivery, flight nanny, ground transportation, health certificate, travel crate, or related travel costs may be separate from the puppy price unless clearly included in writing.

Delivery and travel-related costs may become non-refundable once transportation has been scheduled, paid, or committed to a third-party provider. Please review your delivery or pickup details carefully before confirming travel arrangements.

For more details, visit our Delivery & Pickup page.

7. Family cancellations, missed deadlines, and communication

If a family changes their mind after a deposit has been accepted and confirmed, the deposit is generally non-refundable. This includes changes due to timing, preference, travel, household readiness, or choosing a puppy from another breeder.

If you miss a decision deadline, payment deadline, document deadline, pickup appointment, delivery confirmation, or communication deadline stated in writing, Sage Puppies may release the puppy or reservation position. In that situation, the deposit may be forfeited unless Sage Puppies confirms another arrangement in writing.

We understand that life happens. Please communicate early so we can determine whether a reasonable option is available.

8. Application approval and deposits

Sage Puppies reserves the right to decline an application or pause a reservation if we believe the placement is not the right fit for the puppy or family. Whenever possible, deposits should be submitted only after application approval or direct confirmation from Sage Puppies.

If Sage Puppies accepts a payment before approving an application and then declines the application without reserving a puppy or position, the payment will be returned unless another written agreement applies.

9. Payment questions and disputes

If you believe there has been a payment mistake, duplicate charge, processing issue, or misunderstanding, please contact Sage Puppies before filing a dispute with your bank or payment provider. Most payment questions can be resolved faster through direct communication.

A chargeback or payment dispute may delay reservation steps, delivery scheduling, paperwork, or final placement until the matter is resolved.

10. Policy updates

Sage Puppies may update this Deposit & Refund Policy from time to time. The policy in effect at the time your deposit is accepted, together with your written reservation confirmation or signed agreement, will generally apply to your reservation unless otherwise required by law.

11. Questions before placing a deposit

Please ask questions before sending a deposit. We want every family to understand the reservation process, timing, delivery or pickup expectations, and next steps before committing.

You can reach us through the Contact page or review the next step pages below:

• View Available Puppies
• See Pricing & Reservation
• Learn How It Works
• Apply / Join the Waitlist